返金ポリシー

1. Overview

We want you to love your purchase from Sirop Vintage LLC.
If for any reason you are not completely satisfied, you may be eligible to return your item under the conditions described below.

Our policy lasts 30 days from the date you receive your order. If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

  • You must include the receipt or proof of purchase.

Returns that do not meet these conditions may not be accepted.

3. How to Start a Return

To initiate a return, please contact us at sablexvintage@gmail.com.
If your return request is accepted, we will provide you with:

  • A return shipping label, and

  • Detailed instructions on how and where to send your package.

Please do not send any items back without prior authorization, as they will not be accepted.

Return Address:
🖤 Sirop Vintage LLC
1117 Saint Marks Ave, Apt 1R
Brooklyn, NY 11213
United States

Please note: If you are returning goods from outside the United States, shipping times may be longer due to customs and transit delays.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt.
If an item is defective, damaged, or incorrect, contact us immediately at sablexvintage@gmail.com so we can evaluate the issue and make it right.

5. Non-Returnable Items

Certain types of goods are not eligible for return, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products (special orders, made-to-order items)

  • Personal care items (beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.
If you’re unsure about your item’s eligibility, please contact us before making your return.

6. Exchanges

The fastest way to get the product you want is to:

  1. Return the item you have, and

  2. Once the return is accepted, make a separate purchase for the new item.

7. European Union “Cooling-Off” Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days (updated to comply with EU Directive 2011/83/EU) without giving any reason.

To qualify:

  • The item must be in its original condition, unworn or unused, with tags and packaging intact.

  • Proof of purchase must be provided.

Refunds will be issued according to the same process described below.

8. Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved.
If approved, a refund will be issued to your original payment method within 10 business days.

Please note that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at sablexvintage@gmail.com.

9. Questions

For any return or refund inquiries, please contact us at:
📧 sablexvintage@gmail.com
🌍 www.sablevintage.com
🏢 Sirop Vintage LLC, Brooklyn, New York, USA